Support & Validation
Get help, connect with the community, and validate your CrashLens implementation for optimal results
๐ SUPPORT AND COMMUNITY
Getting Help & Support Channels
๐ง Technical Support
- GitHub Issues: Bug reports and feature requests
- Documentation: Comprehensive guides and API reference
- Stack Overflow: Tag questions with #crashlens
- Email Support: support@crashlens.dev
# Generate support bundle
crashlens support bundle \
--include-logs \
--include-config \
--anonymize
# Check system diagnostics
crashlens doctor --detailed
๐ฅ Community Support
- Discord Server: Real-time chat and Q&A
- Reddit Community: r/crashlens for discussions
- LinkedIn Group: Professional networking
- Telegram Channel: Updates and announcements
# Community commands
crashlens community join
crashlens community events
crashlens community showcase
Support Request Best Practices
# Generate comprehensive support information
crashlens support info \
--include-environment \
--include-version-history \
--include-recent-errors \
--include-config-summary \
--output support-info.json
# Create issue template
crashlens support issue-template \
--type bug \
--severity high \
--include-reproduction-steps
# Performance debugging
crashlens support performance-report \
--include-profiling \
--time-range last-24-hours \
--output performance-debug.html
# Configuration validation for support
crashlens support validate-setup \
--check-permissions \
--check-connectivity \
--check-dependencies
โก Quick Help Commands
# Instant help and diagnostics
crashlens help # General help
crashlens help analyze # Command-specific help
crashlens doctor # System health check
crashlens version --detailed # Version and build info
crashlens troubleshoot --interactive # Interactive troubleshooting
crashlens examples --list # Available examples
crashlens faq --search "policy" # Search FAQ
crashlens status --all # Overall system status
Enterprise Support & Professional Services
Premium Support
- 24/7 technical support
- Dedicated support engineer
- Priority bug fixes
- Custom training sessions
Consulting Services
- Architecture design review
- Policy optimization consulting
- Custom integration development
- Performance optimization
Training & Certification
- On-site training programs
- Custom workshop development
- Certification programs
- Best practices workshops
Contact Enterprise Support
# Enterprise support contact
crashlens enterprise contact \
--company "Your Company" \
--use-case "Large-scale deployment" \
--urgency high \
--preferred-contact email
# Request enterprise trial
crashlens enterprise trial-request \
--team-size 100 \
--deployment-type on-premises \
--compliance-requirements "SOX,GDPR"
# Schedule consultation
crashlens enterprise schedule-consultation \
--topic "Architecture review" \
--preferred-times "2025-08-25T14:00Z,2025-08-26T10:00Z"
Contributing to CrashLens
Ways to Contribute
๐ Bug Reports & Feature Requests
Help improve CrashLens by reporting issues and suggesting enhancements.
# Report a bug
crashlens bug report \
--title "Policy check fails with large datasets" \
--steps-to-reproduce steps.txt \
--include-logs \
--severity medium
# Request a feature
crashlens feature request \
--title "Add support for custom cost models" \
--description description.md \
--use-case "Enterprise multi-cloud deployment"
๐ Documentation Contributions
Improve documentation, write tutorials, and share best practices.
# Contribute documentation
git clone https://github.com/crashlens/docs
cd docs
crashlens docs validate --local
crashlens docs preview --port 3000
# Submit tutorial
crashlens contribute tutorial \
--title "Kubernetes Integration Guide" \
--file kubernetes-tutorial.md \
--category integration
๐ป Code Contributions
Contribute to the core codebase, plugins, and integrations.
# Set up development environment
git clone https://github.com/crashlens/crashlens
cd crashlens
crashlens dev setup
poetry install --dev
# Run tests
crashlens dev test --coverage
crashlens dev lint --fix
crashlens dev type-check
# Submit contribution
crashlens dev pr create \
--title "Add Azure cost provider support" \
--branch feature/azure-provider
๐จ Community Contributions
Share configurations, integrations, and case studies with the community.
# Share configuration template
crashlens share config \
--name "Enterprise Multi-Team Setup" \
--description "Config for 100+ developers" \
--anonymize \
--tags enterprise,multi-tenant
# Contribute integration
crashlens contribute integration \
--platform "DataDog" \
--type monitoring \
--file datadog-integration.py
Contributor Guidelines & Process
# Review contribution guidelines
crashlens contribute guidelines --show
crashlens contribute code-of-conduct --show
# Set up contributor profile
crashlens contribute profile setup \
--name "Your Name" \
--email "your.email@example.com" \
--expertise "policy-optimization,enterprise-deployment"
# Join contributor program
crashlens contribute join \
--interests "documentation,testing,ml-features" \
--availability "weekends,evenings"
# Track contribution status
crashlens contribute status --show-progress
crashlens contribute leaderboard --timeframe monthly
๐ SUCCESS CHECKLIST
Installation & Setup Validation
โ Phase 1: Basic Installation (5-10 minutes)
CrashLens successfully installed
crashlens --version
# Expected: crashlens, version 2.5.1
System diagnostics pass
crashlens doctor
# Expected: All checks passed โ
Help system accessible
crashlens --help
# Expected: Command help displayed
โ Phase 2: Configuration Setup (10-15 minutes)
Configuration initialized
crashlens init
# Expected: Configuration created successfully
Configuration validates
crashlens validate --config crashlens.yml
# Expected: Configuration is valid โ
Sample data generation works
crashlens simulate --output test.jsonl --count 10
# Expected: Generated 10 sample log entries
โ Phase 3: Core Functionality (15-20 minutes)
Log analysis works
crashlens analyze test.jsonl
# Expected: Analysis completed successfully
Policy checking works
crashlens policy-check test.jsonl
# Expected: Policy check completed
Report generation works
crashlens report --output test-report.html test.jsonl
# Expected: Report generated successfully
Advanced Features Validation
โ Phase 4: Integration & Automation (20-30 minutes)
CI/CD integration configured
# GitHub Actions workflow created
cat .github/workflows/crashlens.yml
# Expected: Valid workflow configuration
Alerting system configured
crashlens test-alerts --dry-run
# Expected: Alert configuration validated
Monitoring setup validated
crashlens monitor --dry-run .llm_logs/
# Expected: Monitoring configuration valid
โ Phase 5: Production Readiness (30-45 minutes)
Performance benchmarks pass
crashlens benchmark --dataset-size 1000
# Expected: Performance within acceptable limits
Security configuration validated
crashlens security audit --comprehensive
# Expected: No critical security issues
Backup and recovery tested
crashlens backup create --test-restore
# Expected: Backup and restore successful
Comprehensive Validation Script
Automated Success Validation
Run this comprehensive script to validate your entire CrashLens setup:
#!/bin/bash
# CrashLens Success Validation Script
echo "๐ Starting CrashLens Success Validation..."
# Phase 1: Basic Installation
echo "๐ฆ Phase 1: Basic Installation"
if crashlens --version; then
echo "โ
CrashLens installation: PASS"
else
echo "โ CrashLens installation: FAIL"
exit 1
fi
if crashlens doctor; then
echo "โ
System diagnostics: PASS"
else
echo "โ System diagnostics: FAIL"
exit 1
fi
# Phase 2: Configuration
echo "โ๏ธ Phase 2: Configuration Setup"
if [ -f "crashlens.yml" ] || crashlens init --non-interactive; then
echo "โ
Configuration exists: PASS"
else
echo "โ Configuration creation: FAIL"
exit 1
fi
if crashlens validate --config crashlens.yml; then
echo "โ
Configuration validation: PASS"
else
echo "โ Configuration validation: FAIL"
exit 1
fi
# Phase 3: Core Functionality
echo "๐ง Phase 3: Core Functionality"
if crashlens simulate --output validation-test.jsonl --count 50; then
echo "โ
Data simulation: PASS"
else
echo "โ Data simulation: FAIL"
exit 1
fi
if crashlens analyze validation-test.jsonl --format summary; then
echo "โ
Log analysis: PASS"
else
echo "โ Log analysis: FAIL"
exit 1
fi
if crashlens policy-check validation-test.jsonl; then
echo "โ
Policy checking: PASS"
else
echo "โ Policy checking: FAIL"
exit 1
fi
# Phase 4: Performance & Security
echo "๐ Phase 4: Performance & Security"
if crashlens benchmark --quick; then
echo "โ
Performance benchmark: PASS"
else
echo "โ Performance benchmark: FAIL"
exit 1
fi
if crashlens security audit --basic; then
echo "โ
Security audit: PASS"
else
echo "โ Security audit: FAIL"
exit 1
fi
# Cleanup
rm -f validation-test.jsonl
echo "๐ SUCCESS! CrashLens is properly configured and ready for production."
echo "๐ Next steps:"
echo " 1. Integrate with your CI/CD pipeline"
echo " 2. Configure real log sources"
echo " 3. Set up monitoring and alerting"
echo " 4. Train your team on CrashLens usage"
echo "๐ Useful links:"
echo " โข Documentation: https://docs.crashlens.dev"
echo " โข Community: https://discord.gg/crashlens"
echo " โข Support: https://github.com/crashlens/crashlens/issues"
Manual Validation Commands
# Individual validation commands
crashlens validate-setup --comprehensive # Complete setup validation
crashlens health-check --all # System health verification
crashlens integration-test --ci-cd # CI/CD integration test
crashlens performance-test --production # Production readiness test
crashlens security-check --compliance # Security compliance check
# Validation with custom criteria
crashlens validate \
--config crashlens.yml \
--check-connectivity \
--check-permissions \
--check-performance \
--check-security \
--output validation-report.json
# Generate validation certificate
crashlens certification generate \
--type setup-validation \
--include-timestamp \
--include-version \
--output setup-certificate.pdf
Success Metrics & Key Performance Indicators
๐ Technical Metrics
- Analysis Performance: < 5 seconds for 1000 log entries
- Policy Check Speed: < 2 seconds for typical datasets
- Memory Usage: < 512MB for standard operations
- CPU Utilization: < 50% during analysis
- Storage Efficiency: < 10MB cache per 10K entries
๐ฐ Business Metrics
- Cost Reduction: 20-50% LLM cost savings
- Policy Compliance: > 95% compliance rate
- Alert Accuracy: < 5% false positive rate
- Team Productivity: 30% faster cost issue resolution
- ROI Achievement: Positive ROI within 30 days
Continuous Success Monitoring
# Set up continuous monitoring
crashlens monitor success-metrics \
--frequency daily \
--alert-on regression \
--dashboard-url https://your-dashboard.com \
--report-to team-leads@company.com
# Track KPI trends
crashlens kpi track \
--metrics cost-reduction,compliance-rate,performance \
--baseline-period last-30-days \
--target-improvement 10%
# Generate success report
crashlens success-report \
--period monthly \
--include-trends \
--include-recommendations \
--stakeholders executive,finops,engineering
Congratulations!
Youโve successfully set up CrashLens and are ready to optimize your LLM costs with confidence.
Smart Policies
Automated cost control
Real-time Insights
Continuous monitoring
CI/CD Integration
Automated workflows
Cost Optimization
Measurable savings